Return Policy

1. Eligibility for Returns

• Customers have 30 days from the purchase date to initiate returns.
• Items must be in their original condition, with tags intact and in the original packaging.

2. Accepted Reasons for Returns

We accept returns for the following reasons:

• Defective or Damaged Items: If an item arrives damaged or defective, customers can return it for a replacement or refund.
• Incorrect Size or Fit: Customers can return items that don’t fit as expected.
• Changed Mind: If a customer changes their mind about a purchase, they can return it within the specified timeframe.

3. Exceptions

The following exceptions apply to our return policy:

• Final Sale Items: Items marked as “final sale” are not eligible for return.
• Intimate Apparel: For hygiene reasons, intimate apparel (such as underwear and swimwear) cannot be returned.
• Customized or Personalized Items: Items customized or personalized for the customer are non-returnable.

4. Return Process

To initiate a return, customers should follow these steps:

1. Contact Customer Support: Customers can reach out to our customer support team via 1hiphoplifestyle@gmail.com or phone 18257859153 to initiate the return process.
2. Provide Order Details: Customers should provide their order number and details about the item they wish to return.
3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or damaged item.

5. Refunds

• Refunds will be issued to the original payment method within X business days after we receive the returned item.
• If the customer prefers, we can provide store credit instead of a refund.

Thank you Sincerely. Franky Jones